+ What is FACTS?

FACTS is the nation’s leading tuition management and payment processing system.

+ Is enrolling in FACTS optional?

No. All families will have to enroll in FACTS as part of the enrollment process. Payments can be made via checking/ savings account at no additional charge or via credit card plus an additional 2.75% processing fee.

+ How do I select a payment plan?

Payment Plans - Every family will have two payment plans: one for Tuition and one for Incidentals. During the re-enrollment/enrollment application each year, you will be re-directed to the FACTS home page to select your payment plans for the year.

-Tuition Plans - You have the option of selecting one of the following tuition payment plans:

1. Monthly (split evenly over 10 months – August thru May)
2. Pay in Full (entire tuition balance paid by August 1st) You will then need to select how you want the payments made: a. Auto Pay – payment automatically processed on the 1st of the month b. Invoice – payment must be manually processed by the 1st of the month (to manually process the payment, you can log into FACTS via ParentsWeb and submit a payment, call FACTS to pay over the phone at 866-441-4637 or mail a check to FACTS at PO Box 2597 Omaha, NE 68103-2597).

-Incidental Plans - There are incidental expenses billed throughout the year. These include field trips, fundraisers, athletic fees, etc. You will receive an email once the charges have posted to your FACTS account. You must scroll to the bottom of the email to view the details of the charges. You are given the same payment options as above (Auto Pay or Invoice). Incidental plan selections are, by default, the same as your tuition plan. If you are on an auto-pay tuition plan and do not want your incidentals to auto-pay, you must un-check the Incidental auto-pay box during re-enrollment/enrollment. After re-enrollment/enrollment, you can still choose to enroll in auto-pay for incidental expenses by contacting FACTS or selecting Enroll in Auto-Pay on an outstanding Incidental Invoice.

Once a payment plan and the payment details have been selected, FACTS will provide a proposed payment schedule. The payment dates will be listed, but no amounts. This is due to the fact that your agreement/charges have not been finalized. Once all applicable tuition, annual fees and discounts have been added to your agreement and finalized by TCS, you will receive the details of the finalized agreement that will include the amounts due and on which dates.

+ What should I do if I change financial institutions?

You may call FACTS toll-free at 866-441-4637 or log into your FACTS account (via ParentsWeb). If you log into FACTS, on the home screen, select View Details next to Payment Plan & Billing. Then, under Financial Account, select Change and enter the required information. For your protection, only the responsible party and additional authorized party can change banking information.

+ Is it possible to make changes to the payment plan once it is established?

Yes. Simply contact the School at least 3 business days prior to your due date. We also recognize that unforeseen circumstances such as the loss of a job, divorce, and death can affect your ability to make your payments. If this occurs, we urge you to contact the school immediately to discuss how your tuition payments can be adjusted.

+ What if I have a question about my agreement or a charge or want to print my payment history?

You may check balances, view charge details, view tuition and fees paid, print reports, and view scheduled payments by logging in to your FACTS account via ParentsWeb. On the FACTS home screen, select View Details next to Payment Plan & Billing. Select the tab under Activity Details based on the information you are trying to view (you may have to select the magnifying glass or minus sign to display additional details).

+ What happens when my payment falls on a weekend or a holiday?

Your payment will be processed on the next business day.

+ If another family member contributes to my child’s tuition payments how do I handle this?

You can set up an authorized payer access to allow another family member to make payments on your account. You will need to contact the school so that the family member can be added to your family account in ParentsWeb. The family member will then need to set up a ParentsWeb account to be able to access FACTS. You have the option to give this authorized payer either full or limited access to the billing information. However, the authorized payer will only be able to make “one time” payments. One-time payments must be set up at least two business days prior to the next scheduled payment date in order to prevent the next scheduled automatic payment from occurring. A one-time payment is a single payment in lieu of your regularly scheduled automatic recurring payment.